Terms of service
TERMS AND CONDITIONS OF SALE
These are the terms and conditions of sale of roo babywear ("roo" and these terms and conditions of sale: the "Conditions"). These Conditions apply to all orders placed by you with Roo Babywear via its webstore (www.baby-roo.com). By placing an order, you agree to the applicability of these Conditions on the agreement between you and roo.
These Conditions set out the rights and obligations of the parties that apply to your ordering of products via the webstore of roo. It is therefore important that you take the time to read these Conditions carefully.
1. Information about roo babywear
1.1. Roo Babywear is a private limited liability company incorporated in the Netherlands. The full contact information is as follows:
Roo Babywear
Bodemanstraat,1216AJ,Hilversum
Netherlands
Phone: +31 625 453919 (Monday to Friday 09:00 am to 17:00 pm, CET)
E-mail: info@roobabywear.com
Chamber of Commerce (KVK) number: 42132620
VAT number: NL005521244B37
2. Your Details
2.1. To enable the smooth and timely execution of the agreement by roo, it is important that you correctly and completely provide your name, e-mail address, and delivery address as per the instructions. You are responsible for the accuracy of the details provided.
2.2.roo will use the details provided by you only in the manner indicated in the privacy statement available on our website.
3. Offer and Agreement
3.1. When you buy an article via the webstore, you enter into an agreement with roo. The agreement starts when roo has sent a confirmation to the e-mail address specified by you.
3.2. An agreement arising from an offer which contains an obvious mistake and/or error, such as an unusually low price, is not binding upon roo.
4. Price and Payment
4.1. The price quoted in the webstore is the total price including all taxes (VAT) and, if applicable, delivery charges.
4.2. For distance sales to consumers under Dutch law, roo may not require an advance payment of more than 50% of the purchase price, though you may choose to pay in full at checkout.
5. Order Processing and Delivery
5.1. roo aims to process and deliver your order as quickly as possible.
5.2. Transfer of Risk: Under Dutch Law (Art. 7:11 BW), the risk of damage or loss of products passes to you only upon physical receipt of the products by you or a designated representative.
5.3. Ownership of the ordered products passes to you as soon as roo has received full payment.
6. Legal Guarantee of Conformity
6.1. roo warrants that all products meet the legal guarantee of conformity under Dutch law. This means the product must perform as a consumer can reasonably expect based on the agreement.
6.2. If a product is defective, you are entitled to repair or replacement free of charge. As of 2026 standards, the burden of proof for non-conformity lies with roo for the first year after delivery.
7. Right of Withdrawal (Cooling-off Period)
7.1. You have the right to terminate the agreement within 30 days after receipt of your order without giving any reasons.
7.2. You can exercise this right via our online returns portal, the digital withdrawal button on our website, or by informing us via e-mail.
7.3. roo will refund the amount paid no later than 14 days after receipt of the notice of termination, provided the product has been returned or proof of return is provided.
7.4. You may handle the product only as far as necessary to verify its nature and characteristics, as you would in a retail space. Further use affects your refund right as set out in Article 7.5.
7.5. You are liable for any decrease in the value of the product caused by handling it beyond what is permitted in Article 7.4 (e.g., washing, removing labels, or signs of wear).
8. Liability
8.1. roo’s liability for damages is limited to the amount of the purchase price.
8.2. This limitation does not apply to damages resulting from intent (opzet) or gross negligence (bewuste roekeloosheid) by roo or its management, as per Dutch mandatory law.
9. Disputes and Applicable Law
9.1. Dutch Law applies to these Conditions and all agreements between you and roo babywear.
9.2. Complaints should be directed to info@baby-roo.com. If a dispute cannot be resolved, you may contact the European ODR Platform: http://ec.europa.eu/consumers/odr/.
10. Applicable Law
10.1. Dutch law applies to these Conditions and to the agreements between you and roo. This choice of law shall not affect any further protection that you have based on the mandatory provisions of the law that would apply without this provision.